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Return & Dispute Policy

Return Approval

  • All returns must have Prior Written Approval. Returns can only be approved by a customer's sales representative. If returns are received without prior written approval, the customer is liable to coordinate logistics of items to return to their facility.
  • Customers may return products for Store Credit for any new, unopened, unused, unaltered, and unstickered product in full original packaging within 30 days of their order leaving our facility at 1800 W West Maple Rd, Commerce Township, MI 48390.
  • Customers are responsible for shipping products back to our facility. It is the customer's full responsibility to safely package the items they wish to return. Any items that arrive at SmokeHouse Distribution damaged will not be approved for credit.

Disputes

SmokeHouse Distribution ensures all items are authentic and shipped in new, undamaged, and non-defective conditions. It is the customer's responsibility to fully check-in received orders for any discrepancies, defects, or shortages.
No pricing, quantity, or item adjustments will be made by the customer after approval of an Estimate or Invoice.

Discrepancies

All discrepancies must be reported to SmokeHouse Distribution within 48 hours of delivery. If the customer has not reported any discrepancies in this allotted time, the customer fully accepts the products received in its entirety. 

SmokeHouse Distribution reserves the right to request images or video documentation of the discrepancies in question. Once requested, the customer must provide documentation within 24 hours or the claim is void. The documentation requested must provide images of the package(s) the item in question arrived in and images of the damaged or incorrect product. The customer must keep the original packaging until the claim is approved. 

All defective products must be inspected and reported to SmokeHouse Distribution within ten days of the invoice date. Past this window, all claims will be denied.

The customer must also file a claim with the shipping carrier immediately with clear images of the shipping label(s) and damaged sections of the packaging. Damage notes must also be notated on the BOL. If the order arrives via pallet, and there is external damage to the shipment, the shipping carrier must be notified immediately and all damage notes must be notated on the BOL.

Warranty claims are between the customer and the manufacturer. 

Credit

Once returns are approved, the customer will be issued a credit to their account for future orders only.

Return credit cannot go against prior open balances.

Any fees incurred during the initial purchase are not subject to credit.

Sales / Clearance / Closeout Goods

All sales are final. No returns will be accepted and credit will not be issued.

 

Last Updated: April 13, 2021

To request a return or dispute your invoice, please email Info@SmokeHouseDistribution.com your invoice number and applicable images.